Advance Track System
Legal Document

Warranty Policy

Last Updated: 7/16/2026Version 1

This Warranty Policy explains the warranty that Advance Track System (Pvt) Ltd ("we", "us", "the Company") provides for the GPS tracker devices, batteries, accessories, and professional installation work supplied to our customers. It forms part of our Terms & Conditions and applies to trackers that are purchased (customer property) as well as those provided on a rental basis (Company property). Please read it together with our Support Policy, Refund Policy, and Service Level Agreement.

1. Warranty Coverage Overview

We warrant that the tracker hardware, batteries, and accessories we supply are free from defects in materials and workmanship under normal use, and that our professional installation is carried out to a competent standard. This warranty covers genuine hardware faults and installation errors that are not caused by misuse, tampering, accident, or the external conditions described in the exclusions below. The warranty covers the tracking hardware and the installation only; it does not cover the availability of GPS satellites, mobile networks, or SIM connectivity, which depend on third parties.

2. Purchased Tracker Device Warranty

Where a tracker is purchased outright, the device is your property and is covered by a twelve (12) month limited hardware warranty against manufacturing defects, calculated from the date of installation, unless a different period is stated on your invoice or agreement. If a covered device develops a genuine manufacturing fault during the warranty period, we will repair it or, where repair is not practical, replace it with an equivalent new or refurbished unit at no charge for the device itself. Any remaining warranty period continues on the repaired or replacement unit. After the warranty period ends, repairs and replacements are available on a chargeable basis, and continued platform access remains subject to your active subscription.

3. Rented Devices — Company Property

Where a tracker is provided on a rental basis, the device remains the property of the Company throughout the rental term. Rented devices are installed, serviced, maintained, and, at the end of the rental, removed by our team. For as long as your rental subscription remains active and in good standing, we will repair or replace rented devices affected by genuine hardware or battery defects at no additional device charge, subject to the exclusions in this policy. Because these devices belong to the Company, you must not open, modify, relocate, or allow any third party to service them. If a rented device is lost, stolen, tampered with, or damaged for reasons outside this warranty, replacement or recovery charges may apply as set out in your rental agreement.

4. Battery, Accessories & Consumables

Internal and backup batteries, wiring harnesses, relays, and similar items are consumable components. We warrant batteries against manufacturing defects for six (6) months from the date of installation, unless otherwise stated. Gradual reduction in battery capacity through normal use and charging cycles is expected and is not treated as a defect. Consumables that fail prematurely due to a genuine manufacturing fault will be repaired or replaced under this warranty.

5. Installation Workmanship Warranty

Our professional installations are warranted for workmanship for a period of ninety (90) days from the installation date. If a fault arises directly from our installation work — such as a loose connection, incorrect wiring, or improper mounting performed by our technician — we will correct it at no charge. This workmanship warranty does not cover faults caused by later vehicle repairs, third-party electrical work, or modifications made by anyone other than our authorised technicians.

6. What Voids the Warranty

The warranty is voided, and no free repair or replacement will be provided, where a fault or damage is caused by any of the following:

  • Tampering — opening, modifying, or interfering with the device, its seals, or its wiring by anyone other than our authorised technicians.
  • Unauthorised removal or reinstallation — removing or refitting the device without our involvement or written approval.
  • Water, liquid, or accident damage — exposure to water, flooding, or moisture beyond the device's rated protection level, or physical damage from accidents, fire, or impact.
  • Unauthorised repair — repair or servicing carried out by a third party without our written approval.

7. Warranty Claim Process

To make a warranty claim, please follow these steps:

  1. Contact our support team using the details at the end of this document and describe the fault, the affected vehicle or asset, and the device identifier (IMEI or serial number).
  2. Our team will carry out remote diagnostics where possible to determine whether the issue is a hardware fault, a connectivity issue, or a configuration matter.
  3. If a physical inspection or repair is required, we will schedule a technician visit or ask you to bring the device to a service point, depending on your location and device type.
  4. We will assess the device, confirm whether the fault is covered by this warranty, and proceed with repair or replacement accordingly.

We aim to resolve valid warranty claims promptly during our business hours. Where a fault is found to be outside warranty coverage, we will inform you before carrying out any chargeable work.

8. Repair and Replacement Terms

For covered faults, we will first attempt an economical repair. When a device cannot be economically repaired, we will replace it with a new or equivalent refurbished unit of the same or comparable specification. For rented devices, the replacement unit remains the property of the Company; for purchased devices, the replacement becomes your property. Configuration and re-linking of the repaired or replacement device to your account are included as part of the service. We are not responsible for data, settings, or third-party accessories that are affected by a fault outside our control.

9. Exclusions

This warranty does not apply to, and we are not responsible for:

  • SIM and network coverage — data connectivity, mobile signal, roaming, GPS satellite availability, or interruptions caused by network operators.
  • Consumables and wear — normal wear and tear, cosmetic damage, and gradual battery capacity loss.
  • Vehicle electrical faults — faulty vehicle wiring, incorrect power supply, voltage spikes, battery removal, or electrical work not performed by us.
  • Negligence, misuse, or use of the device other than as intended.
  • Faults arising after unauthorised repair, tampering, or removal.

Faults falling within these exclusions may be repaired on a chargeable basis with your prior approval.

10. Limitation of Liability

To the maximum extent permitted by applicable law, our total liability under this warranty is limited to the repair or replacement of the affected device or installation work, as described above. We are not liable for indirect, incidental, or consequential losses — including loss of use, loss of profits, vehicle theft, cargo loss, or business interruption — arising from a device fault, a service interruption, or the unavailability of GPS, network, or SIM connectivity. Our tracking service is a support tool and does not replace insurance, physical security, or the responsibilities of law-enforcement authorities. Nothing in this policy limits any rights that cannot be excluded under applicable Pakistani law.

11. Contact

To make a warranty claim or ask about coverage, please contact: