Advance Track System
Legal Document

Privacy Policy

Last Updated: 7/16/2026Version 1

Advance Track System (Pvt) Ltd (“Advance Track System”, “we”, “us” or “our”) provides GPS tracking software and connected hardware to businesses, government organisations and individual customers. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices and rights available to you. It applies to our websites, mobile applications on Google Play and the Apple App Store, our tracking platform, and the devices we install or supply.

1. Information We Collect

We collect only the information needed to deliver, secure and improve our tracking services.

Personal information

  • Name, company name, designation and role.
  • Contact details such as phone number, email address and postal or installation address.
  • Login credentials and account preferences, including language and notification settings.

Vehicle and asset information

  • Vehicle registration number, make, model, type and assigned drivers.
  • Fleet, branch and asset grouping details used to organise your account.

GPS location and telemetry

  • Real-time and historical GPS location, speed, direction, trips and stops.
  • Ignition status, mileage, fuel readings, driver behaviour events, geofence entry and exit, and sensor data reported by installed devices.

Device and technical identifiers

  • Tracker IMEI or serial number, SIM card number and connected accessories such as dash cameras and fuel sensors.
  • Mobile device model, operating system version, app version, IP address and diagnostic logs.

App permissions

Our mobile applications may request the following permissions, which you can grant or deny through your device settings:

  • Location — to show live positions and, where enabled, to track a person or asset associated with your account.
  • Camera — to capture installation photos, scan device codes or upload supporting documents.
  • Notifications — to deliver alerts such as ignition, speeding, geofence and maintenance reminders.

Cookies, analytics and crash reports

We use cookies and local storage to keep you signed in and remember preferences, analytics to understand feature usage, and crash reports to diagnose and fix errors. See our Cookie Policy for details.

Payment records

We record billing information through invoices and receipts. We do not operate an online checkout and do not store full card numbers on our platform.

Communications

We keep records of notifications and messages we send you by email, SMS, push notification and WhatsApp, and of support requests you submit. Automated voice calls (robocalls) for critical alerts may be introduced in the future; if so, they will be governed by this Policy.

2. Why We Collect Information and How We Use It

  • To create and manage your account and provide tracking, alerts, geofencing, reports and related services.
  • To install, configure, maintain and support tracker devices, SIM cards and accessories.
  • To send operational alerts and service communications you have enabled.
  • To generate invoices and receipts and to manage subscriptions and renewals.
  • To secure our platform, prevent fraud and abuse, and comply with legal obligations.
  • To improve reliability, performance and features, including optional AI assistant functionality.

3. Legal Basis for Processing

We process your information to perform our contract with you, to meet our legal obligations under the laws of Pakistan, for our legitimate business interests in operating and securing the service, and, where required, on the basis of your consent (for example, certain device permissions or marketing messages). You may withdraw consent at any time where processing is based on it.

4. Data Retention

We keep personal and location data for as long as your account is active and as needed to provide the service. Historical GPS and trip data are retained according to your subscription and our Data Retention Policy. Invoices, receipts and audit logs are retained for the periods required by applicable law and sound business practice. When data is no longer required, we securely delete or anonymise it.

5. Your Rights

  • Access — request a copy of the personal information we hold about you.
  • Correction — ask us to correct inaccurate or incomplete information.
  • Deletion — request deletion of your data, subject to legal retention requirements.
  • Export — request your data in a portable, machine-readable format.

To exercise any right, contact us using the details below. We may verify your identity before acting on a request.

6. Security

We protect your information using encryption in transit and at rest, role-based access controls, secure password hashing, and hosting on secure cloud infrastructure. Additional safeguards are described in our Data Protection Policy. No system is completely secure, but we work continuously to protect your data and to respond quickly to any incident.

7. Third-Party Services

We share limited data with trusted providers strictly to operate the service:

  • Mapping — Google Maps, OpenStreetMap and Apple Maps to display locations and routes.
  • Tracking platform — the Traccar platform, which powers device connectivity and telemetry processing.
  • Messaging — third-party email providers and SMS or WhatsApp providers to deliver notifications.
  • AI providers — third-party AI services that power optional assistant features.

These providers process data on our instructions and are not permitted to use it for their own unrelated purposes. We do not sell your personal information.

8. Cookies

Our websites and portal use cookies and similar technologies. You can manage or disable cookies through your browser; some features may not work without essential cookies. See our Cookie Policy for full details.

9. Children’s Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 18. If we learn that we have collected such information without appropriate consent, we will delete it.

10. International Transfers

Our cloud and service providers may process data in locations outside Pakistan. Where data is transferred internationally, we take reasonable steps to ensure it remains protected in line with this Policy and applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version and its “Last Updated” date are always available on our website, and material changes will be communicated where appropriate.

12. Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact: