Help Center

Advance Track System is a GPS tracking and fleet-management service built for the Pakistan market. A small GPS device installed in your vehicle reports its location, speed and status continuously, and you watch everything from one live map — on the web portal or the mobile app.

Beyond live tracking, the platform adds trip history and playback, geofences, speed and idle alerts, maintenance reminders and detailed reports. Corporate clients get role-based access so managers, drivers and finance each see exactly what they need.

When your device is installed and activated, our team creates your account and links your vehicles to it. You then sign in with the phone number or email registered with us — there is no separate password to remember, because login is verified with a one-time code (OTP).

Use the same login on both the web portal and the mobile app; your vehicles, settings and alert preferences stay in sync across all your devices. If you manage a team, ask us to add extra users so colleagues can log in with their own numbers.

The live map shows every vehicle as a marker whose colour and icon tell you its state at a glance — moving, stopped with the engine on (idling), parked, or offline. Tap any marker to open a card with the current address, speed, last-update time and driver.

You can filter the map by branch or group, search for a specific vehicle, and switch between road and satellite views. The "last update" time is important: if it is a few seconds ago the vehicle is reporting normally; a much older time usually means the vehicle is parked out of coverage or powered off.

New vehicles are added when their device is installed, so the quickest way to grow your fleet is to book an installation with us — our team fits the device and registers the vehicle before handing it back to you. Existing customers usually get a discounted rate on additional units.

Drivers can be created in the portal and assigned to vehicles so trips, alerts and reports are tied to a person, not just a plate number. You can update a vehicle's name, registration number, group and assigned driver at any time from its detail page.

A certified technician connects the tracker to your vehicle's power, ground and ignition line, then conceals it so it is not obvious to a thief or an unauthorised driver. Hard-wired units also support an engine immobiliser relay for remote lock, while OBD trackers simply plug into the diagnostic port.

After wiring, the technician tests the SIM signal, confirms the vehicle appears on the live map with correct location and ignition status, and shows you the reading. A typical install takes about 45–90 minutes depending on the vehicle and options like fuel or temperature sensors.

Hard-wired trackers are the standard choice for cars, trucks and fleets: concealed, powered by the vehicle with a backup battery, and able to cut the engine remotely. OBD trackers plug into the port under the dashboard and are ideal when you want a fast, no-cut installation for company cars or leased vehicles.

Asset trackers run on a long-life internal battery and need no wiring, so they suit containers, trailers, generators and equipment that has no steady power. If you are unsure, tell us the vehicle or asset type and how you plan to use it, and we will recommend the right unit.

You bring the vehicle to a branch or, in covered areas, our technician comes to you. Please allow enough time for the fitting and testing, and make sure the vehicle has enough battery charge and fuel. There is nothing you need to prepare beyond having the vehicle available.

Once fitted, the technician activates the SIM and subscription, confirms the vehicle is live on the map, and walks you through the app so you can see your own vehicle move before you leave. Keep your login details handy so you can test it yourself on the spot.

GPS trackers are low-maintenance, but a few habits keep them reliable: don't disconnect the vehicle battery for long periods, avoid parking in deep basements for extended times where there is no signal, and get any workshop that touches the wiring to leave the tracker untouched.

If a vehicle goes offline for longer than usual, check it against these habits first, then contact support. Our team can see device health remotely — signal, power and last report — and will tell you whether it needs a workshop visit.

The customer app is available for both Android and iOS. Search for it in the Play Store or App Store, or use the download links on our website, then install it like any other app. It works on phones and tablets and keeps you signed in between sessions.

To receive push alerts on your phone, allow notifications when the app asks. If you skipped that step, you can turn notifications back on in your phone's settings for the app at any time.

Enter your registered phone number or email and we send a short one-time code. Type that code to sign in — there is no fixed password, which means nothing to forget and nothing weak to guess. Codes expire quickly for security, so request a fresh one if it times out.

You can mark a personal phone as a trusted device so you are not asked for a code every single time. Never share a code with anyone, including someone claiming to be from support — we will never ask you to read your code out to us.

Open the live view to see your vehicles on the map. Select one to follow it as it moves, with speed and the current street address updating continuously. This is the fastest way to check whether a vehicle is on route, stopped, or idling with the engine running.

Tap a vehicle to open its detail page for more: ignition state, today's distance, last stop and quick access to history. If you have several vehicles, use groups or search to jump straight to the one you care about.

History lets you pick any vehicle and date to see the trips it made — start and end points, distance, duration, stops and top speed. Route playback then animates the journey along the actual roads, so you can review exactly where the vehicle went and when.

Playback is useful for settling disputes, confirming deliveries and checking driver behaviour. You can review recent days directly in the app; for longer periods or exportable summaries, use the reports section on the web portal.

Each tracked vehicle runs on a subscription that covers the SIM data, platform access and support. Subscriptions are usually billed yearly and renew per vehicle, so you can keep the service running only on the vehicles you still use.

We remind you before a subscription is due so there is no surprise lapse in tracking. You can see each vehicle's plan and renewal date in the portal, and renew one vehicle or several at once.

We accept common local payment methods including bank transfer and the options listed on your invoice. For corporate accounts we can arrange consolidated billing across many vehicles so you settle one invoice instead of many.

After paying, keep your receipt or transaction reference. Once we confirm the payment, the invoice is marked paid and the vehicle's renewal date moves forward automatically — you will see the updated date in the portal.

If a subscription is not renewed by its due date, live tracking and alerts for that vehicle pause until you renew. The device itself is unaffected — your history is retained and everything resumes as soon as payment is confirmed.

To avoid any gap, renew on or before the due date shown in the portal. If a vehicle is sold or retired, tell us so we can stop billing for it and, if needed, move the device to a replacement vehicle.

Your invoice lists each vehicle, its plan, the billing period and the amount due, plus any one-time charges such as installation or extra sensors. The total and due date are shown clearly at the top, and the payment options are printed at the bottom.

If anything on an invoice looks unexpected — a vehicle you no longer own, a wrong plan, or a duplicate charge — contact support with the invoice number and we will review and correct it.

A geofence is a virtual boundary you draw on the map around a place that matters — your yard, a customer site, a city, or a no-go area. You then choose to be alerted when a vehicle enters, exits, or both, turning "where should this vehicle be?" into an automatic check.

Geofences are ideal for confirming that a vehicle reached a delivery point, staying inside an approved operating zone, or knowing immediately if a vehicle leaves the depot after hours. You can create as many as you need and apply them to specific vehicles or the whole fleet.

Common alerts include ignition on/off, overspeeding, geofence enter/exit, prolonged idling, harsh driving, power disconnect and SOS/panic. Each alert tells you the vehicle, the time and the location, so you can react without hunting for details.

You decide which alerts you care about and how sensitive they should be — for example the speed limit that triggers an overspeed alert. Turn off alerts you do not need so your notifications stay focused on what actually matters to your operation.

Alerts can reach you through several channels: push notifications in the app, SMS, WhatsApp, and for the most critical events, an automated voice call. You choose which channel each alert type uses, so a routine ignition alert can stay in-app while a theft or SOS event can also ring your phone.

Set channels per alert type in your notification settings, and make sure your phone number is correct for SMS, WhatsApp and voice. If you stop receiving notifications, check that alerts are enabled in both the platform and your phone's app settings.

Overspeed alerts fire when a vehicle crosses the speed limit you set, helping you enforce safe driving and reduce fuel burn. Idle alerts flag vehicles that sit with the engine running for longer than your chosen threshold — one of the easiest wins for cutting wasted fuel.

Set realistic thresholds so you get meaningful alerts, not constant noise. Reviewing overspeed and idle trends in reports over a few weeks often reveals specific routes, times or drivers where small changes deliver steady savings.

First check the "last update" time on the vehicle. If it is recent, the vehicle is simply parked. If it is old, the vehicle may be in an area with no mobile signal (a basement or remote spot), powered off, or out of coverage — movement usually resumes on its own once it is back in signal.

If the vehicle is clearly being driven but the map is frozen for a long time, refresh the app or portal and check your own internet connection. If it still does not update after the vehicle returns to open areas, contact support so we can check the device remotely.

Check three things in order: that the alert type is enabled in your notification settings, that the right channel (app, SMS, WhatsApp or voice) is selected, and that your phone is allowing notifications for the app. Most missed-alert issues come down to one of these being switched off.

Also confirm your phone number and email are correct on your account, since SMS, WhatsApp and voice alerts go to whatever we have on file. If everything looks right and alerts still do not arrive, contact support.

If the one-time code does not arrive, wait a few seconds, check your signal, and request a new code — codes expire quickly. Make sure you are entering the exact number or email registered with us; a code goes only to the contact on your account.

If you changed your phone number or email, contact support to update it before you can log in again. Never share your code with anyone — support will never ask for it — and if a code arrives that you did not request, simply ignore it.

A device can show offline if the vehicle is parked out of signal, the battery was disconnected, or a workshop touched the wiring during a service. Start the vehicle, move it to an open area, and give it a minute to reconnect before assuming a fault.

If the vehicle is running in an open area and still shows offline for a long time, contact support with the vehicle name. We can see the device's last signal and power status remotely and will advise whether it needs a technician visit.