Advance Track System
Legal Document

Contact & Legal Information

Last Updated: 7/16/2026Version 1

This page brings together the key contact and legal information for Advance Track System (Pvt) Ltd, a Pakistani GPS tracking SaaS company providing fleet, vehicle, and person tracking, dash cameras, fuel monitoring, geofencing, alerts, reports, and mobile applications on Google Play and the Apple App Store. Use the details below to reach our team for support, sales, billing, privacy, or legal and compliance matters.

1. Company Legal Name

Our full registered legal name is Advance Track System (Pvt) Ltd. This is the legal entity responsible for the services described across our website, portal, and mobile applications, and it is the party you contract with under our Terms & Conditions. Any reference to "Advance Track System", "we", "us", or "our" in our policies and communications refers to this company. When entering into agreements, submitting formal notices, or issuing invoices, please use this full legal name to ensure your records match ours.

2. Support Email

For general enquiries, technical support, account questions, and requests relating to our policies, email us at support@advancetracksystem.com. Please include your account or company name and relevant details so our team can assist you efficiently. This email address is the primary written channel for all customer, partner, and administrative correspondence, and it is monitored during our business hours.

3. Helpline

You can reach our helpline on 03-111-777-354 for support and general assistance. Calls are handled during our business hours by our support team, who can help with tracking questions, service requests, and account matters. For issues that require records, verification, or follow-up, we may ask you to confirm details in writing by email so that we can log your request and respond accurately.

4. Website

Our official website is www.advancetracksystem.com. The website hosts the current versions of our legal and compliance documents, service information, and the latest ways to get in touch. Please rely on our official website and email domain when verifying communications from us.

5. Business Hours

Our team is available Monday to Saturday, 9:00 AM to 6:00 PM (Pakistan time). Messages received outside these hours are addressed on the next working day. Response times for support and service matters are described in our Support Policy and Service Level Agreement.

6. Head Office

Advance Track System (Pvt) Ltd operates a head office in Pakistan together with regional presence supporting installation and service. Our current office addresses and service coverage are listed on the Offices & Coverage page of our website, which we keep up to date as locations change. Please refer to that page for the most accurate address information before visiting in person.

7. Tax and Company Registration Information

Advance Track System (Pvt) Ltd is a registered private limited company in Pakistan. Our company registration and tax details are maintained in our official company records and are available on request to customers, partners, and authorities where there is a legitimate need — for example, for invoicing, vendor onboarding, or verification purposes. To obtain these details, please contact us using the support email above and describe your requirement.

8. How to Reach Legal and Compliance

For legal notices, compliance queries, data protection and privacy requests, security reports, and matters relating to our Terms & Conditions or other policies, please contact us in writing at support@advancetracksystem.com and mark your message for the attention of our Legal & Compliance function. This includes:

  • Requests to access, correct, export, or delete personal data under our Privacy Policy and Data Protection Policy.
  • Responsible disclosure of security issues under our Security Policy.
  • Questions about our Refund Policy, Warranty Policy, or Service Level Agreement.
  • Formal legal correspondence and lawful requests from competent authorities.

We aim to acknowledge legal and compliance correspondence promptly and to respond within a reasonable period, in line with applicable law. Our services and agreements are governed by the laws of Pakistan.

9. Contact

To reach us for any matter, please use the details below: