Advance Track System
Legal Document

Account Deletion Policy

Last Updated: 7/16/2026Version 1

This Account Deletion Policy explains how customers of Advance Track System (Pvt) Ltd ("we", "us", "the Company") can request deletion of their account and associated data, what happens when an account is deleted, and which records we are required to retain. It supports the transparency expectations of the Google Play Store and Apple App Store and applies to our GPS tracking platform, customer portal, and mobile applications.

1. How to Request Account Deletion

You can request deletion of your account through either of the following methods:

  • In-app / customer portal: Sign in and use the account deletion request option, or submit a request to our support team through the app or portal.
  • Email: Send a deletion request from your registered email address to support@advancetracksystem.com with the subject "Account Deletion Request", including your registered account name and contact number.

You may also call our helpline at 03-111-777-354 during business hours to begin the process. All deletion requests are logged and tracked.

2. Identity Verification

To protect your data and prevent unauthorised deletion, we verify the identity of the requester before processing any deletion. Verification may include confirming the request from your registered email address or phone number, a one-time password (OTP), or other reasonable checks. For business or fleet accounts, the request must come from an authorised account owner or administrator. We may decline or pause a request if we cannot reasonably verify the requester's authority.

3. What Data Is Deleted

Once verified and after any applicable grace period, we delete or irreversibly anonymise the personal and operational data associated with your account that we are not legally required to keep, including:

  • Account profile details (name, contact information, login credentials).
  • Vehicle, driver, and asset records linked to your account.
  • GPS location history, trips, and playback data.
  • Geofences, alerts, and notification settings.
  • Reports and dashboards you created within the platform.
  • Support preferences and app settings.

Deletion applies to data under our control on the tracking platform (which runs on the Traccar engine) and associated systems. Data already shared with third-party services (for example map, email, SMS/WhatsApp, or AI providers) is handled under their respective policies.

4. Legal and Financial Retention Requirements

Some records cannot be deleted immediately because we are legally or contractually required to retain them. These include invoices, receipts, and other financial and tax records, along with certain transaction and compliance records, which we retain for the periods required under the laws of Pakistan. We also retain limited records necessary to resolve disputes, prevent fraud, enforce our agreements, or comply with valid legal process. Such retained records are kept securely, access-restricted, and deleted once the required retention period expires. For details, see our Data Retention Policy.

5. Backup Purge Timeline

When data is deleted from our active systems, residual copies may remain in encrypted backups for a limited period. These backups are retained on a rolling basis and are overwritten or purged in the ordinary course, typically within 90 days. During this window, backup data is not used for normal operations and is only accessible for disaster-recovery purposes. After the backup cycle completes, the deleted data is no longer recoverable.

6. Recovery and Grace Period

To prevent accidental or malicious deletion, we apply a grace period (typically up to 30 days) between confirming your verified request and permanent deletion. During this grace period you may cancel the request and restore your account by contacting support. Once the grace period ends and deletion is executed, the action is permanent and the data cannot be recovered, except for records retained under Section 4.

7. Effect on Subscriptions and Devices

Account deletion has the following effects:

  • Subscriptions: Active subscriptions and services are terminated. Fees already paid are non-refundable except where our Refund Policy expressly provides otherwise, and any outstanding dues remain payable.
  • Rented devices: Rented trackers, SIM cards, and accessories remain the property of the Company and must be returned. We will coordinate removal and return; unreturned rented equipment may be charged per your agreement.
  • Purchased devices: Purchased devices remain your property, but they will no longer be connected to our platform after deletion, and tracking, alerts, and reports will stop.
  • Access: All users linked to the account will lose access to the portal and mobile apps.

Please settle outstanding balances and arrange return of any rented equipment before or during the deletion process to avoid additional charges.

8. Deleting the App

Uninstalling our mobile app from your device does not delete your account or the data stored on our platform. To delete your account and data, you must submit a deletion request as described above.

9. Contact

To request account deletion or ask about this policy, contact us: